Return and Exchange Policy

If you are in any way unhappy with your Danish by Design purchase you may return/exchange it under the following conditions:

1. Must be returned within 14 days of receipt.
2. Must be purchased on www.danishbydesign.com.au
3. The product must be as new, i.e. unused and undamaged in original packaging including all accessories and user manuals where applicable. We also require that you take sufficient care when packaging the goods for the return so they can arrive undamaged.
4. Email info@danishbydesign.com.au with the following details at hand: Your Name, Invoice Number, Reason for Return and Request for Replacement, Exchange or Refund. We will then issue a Return Merchandise Authorisation form and a freight label for you.
5. Smaller items can be returned free of charge, however bigger items may incur a postage fee.
6. Please note we are unable to refund initial postage/shipping and handling of products.
7. Our return policy does not apply if the product has been used, worn, soiled or damaged. We reserve the right to refuse a return if these requirements are not met.
8. Although each Danish by Design product has received a high level of quality control, in the rare instance that the product is faulty, we will replace it. If a part of a product is deemed faulty, we will endeavour to replace that part as opposed to the entire product
9. Danish by Design is NOT responsible if you change your mind, after the delivery of your goods. In other words we reserve the right to refuse the return of an item, if it is delivered as ordered, it is not faulty, and the goods are as pictured on the web site. This policy relates particularly to large and heavy furniture items which are subject to a greater risk of freight and handling damage in the process of their return to our warehouse. We will use our discretion and assist customers when able.